Shipping Policies

What delivery options do you offer?

When delivering to anywhere within the continental United States you may choose from Ground Shipping, 3rd Day Shipping, 2nd Day Shipping, and Next Day Shipping. We also offer shipping to Hawaii and Alaska. When shipping to these destinations you will be presented with expedited and economy delivery options which will vary based on your final shipping destination.  Valencia at Home does not ship to PO Boxes, a valid shipping address must be provided.

How do you calculate estimated delivery dates?

Most orders placed before 3:00 PM CST are processed for shipment on the same day you place your order for all in-stock items. Orders placed after 3:00 PM CST will be processed for shipment the next business day. When calculating delivery dates we do not include weekends or holidays.  FedEx Ground shipments are shipped the following business day, same day order ground shipping is not available.  Please note that this estimated delivery date is only an estimate and is not a guarantee that your order will be delivered by that date. On occasion, an order may be placed on hold. In that event, we will contact you within one business day to gather the information we need to proceed with your order.

How are shipping costs calculated?

Shipping costs are calculated through FedEx based on the total number of items and weight of your order before any taxes have been applied, except for the special flat rate items and the Mattress & Box Spring set, which have separate shipping costs associated with them.  Please select Ground Shipping for Mattress Set Orders.

** Mattress & Box Spring: Please call for detailed shipping costs for the mattress & box spring. The shipping costs for this item are additional and will vary based on delivery destination. The rates above are not reflective of those for the mattress & box spring.

Return Policies

What is your return policy?

Items are accepted for credit or exchange if returned in new/saleable condition within 30 days of purchase. A refund or exchange will be made as requested by the purchaser. For your protection, credit card information used to make your purchase is not retained in our system. Please contact us with this information if a credit is due to your account.

Are there any items that are non-returnable?

Mattress sets, pillows and other bedding items are not accepted for returns or exchange. Used bedding is not returnable.

How can I return an item?

Please ship your returned item by insured, traceable mail. This service is offered by USPS, UPS, FedEx and other carriers. We will need to contact you for your credit card information if a credit or additional charge is required. Please include a note with your address and daytime phone number along with your instructions and a copy of your sales receipt or packing slip, and send to:

Valencia at Home
Attn: Returns/Nicole Phillips
222 East Houston Street, Suite 500, San Antonio, TX 78205

What countries do you ship to?

We currently offer shipping to most International destinations.

How are shipping costs calculated?

When shipping to a destination outside of the continental United States delivery rates are calculated based on the actual shipping address and will vary. You will be presented with expedited and economy delivery options. You will be contacted if additional shipping costs will be charged for remote locations.

Duties & Taxes

All duties and taxes are the responsibility of the recipient and will be assessed upon delivery.
Please note that all prices listed on this site are in US dollars.

Promotion Code Policies

What is your promotion code policy?

Promo codes are valid towards your purchase at the time of checkout.  Excludes Mattress Sets, Pillows, and Sale Items (unless noted otherwise).

Can a promotion code be applied after my purchase is made?

Promo codes must be applied during the checkout process and do not apply to previous orders.